Remote Services Code

From 1 December 2017, consumers have had the Power of Choice of a broader range of technologies, products and services that meet their specific energy needs.

This Power of Choice is all about opportunities for consumers to make informed choices about how they use energy; and to provide incentives for efficient investment, so future community demand for energy services can be met by the lowest cost combination of demand and supply options.

Fast deployment of technologies needed to underpin innovation in energy retail markets, and to enable consumers to effectively respond to market signals, meant removing the networks’ effective metering monopoly to enable a ‘market led’ rollout of smart meters and services.

Smart meters have a number of innovative characteristics, including being able to provide connection and disconnection services remotely.  There are some small risks associated with these remote services. As the retailer and competitive metering peak body, the Australian Energy Council (AEC) addressed safety requirements associated with remote services with smart meters through an independent risk assessment by respected engineering firm GHD.

GHD applied their Semi Quantitative Risk Assessment (SQRA®) methodology, and produced a study that informed the risk based input into an industry code of practice for remote services with smart meters.

All AEC member retailers, and Competitive Metering Industry Group (CMIG) Meter Coordinators and Meter Providers use this industry code of practice for remote services with smart meters.